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MacOS Support Specialist

2 months ago

Portland, Oregon, United States DivIHN Integration Inc Full time

About the Role:

DivIHN Integration Inc is seeking a highly skilled MacOS Support Specialist to join our team as a Lab Infrastructure Manager. As a key member of our IT Asset Performance Services organization, you will be responsible for the smooth operation and expansion of our client labs by overseeing the management and administration of infrastructure used for testing and validation of our products.

Key Responsibilities:

  • Be the on-site person for Lab maintenance and support to ensure the infrastructure is usable remotely by all teams
  • Set-up of PCs and Mac machines in the lab with standardized images and security patches
  • Work with IT on to ensure connectivity in the lab at all times
  • Set-up/assemble racks of machines/servers and update HW as needed for test and validation
  • Work with the Test and Development teams to purchase test equipment (Switches, phones, Macs, USB cables etc.) and get it shipped to DXCM
  • Build/maintain and allocate VMs to scale test infrastructure and make it available to team
  • Ensure that all lab activities comply with safety regulations, protocols, and ethical standards.
  • Collect debug logs and work with IT team as needed to ensure proper network connectivity in the lab at all times
  • Install automation tools to collect data and monitor stats for the lab
  • Use lab mgmt SW to take inventory and track the health of lab devices
  • Collaborate with other teams to standardize lab management tools
  • Keep detailed records of inventory purchases to shipped to teams
  • Document the lab layout and usage, processes, device info etc. so that it's easily accessible to all test engineers

Requirements:

  • Must have 3 years of experience building and maintaining an engineering lab
  • You must have experience in racking up servers, cabling/labeling, building and maintaining an engineering labs with test fixtures
  • Hands-on experience working with Windows and Mac Operating systems, taking snapshots/back-ups, updating security patches etc.
  • Good understanding of lab administration tasks, well versed with lab/infra management tools and procedures
  • Experience managing inventory of assets and labeling/tracking etc.
  • Experience in setting up, using, managing and configuring VMs for multiple users
  • Experience in Implementing safety measures and providing training to lab personnel. Maintain records of safety inspections and incidents.
  • Excellent written and verbal communication skills
  • Basic experience or exposure to shell scripting or Python
  • Experience using Excel, Power-point, Word etc. for documentation
  • Enthusiasm to learn and grow

Preferred Skills:

  • Hands-on experience configuring/setting up Macs and Phones.
  • Shell scripting and Python coding.
  • Knowledge of Mac OS internals and Automation.

Software Skills Required: Shell scripting, Python.

Education Requirements:

  • Must have at least a high school degree and some technical training.
  • Associate or High school
  • IOS/Android experience is a must. NOT windows experience.
  • Not looking for someone with extensive engineering experience.
  • Someone who has technical hands on experience in a lab environment, worked in a help desk environment or apple genius environment as well
  • at least 3-5 years of experience is needed.