Restaurant Operations Manager

4 weeks ago

Kalamazoo, Michigan, United States Denny's Full time
Job Description

Accountability

The Restaurant Manager is responsible for supervising a team of approximately 15-20 crew members, ensuring the proper execution of restaurant operations on their assigned shift, and providing guests with a great dining experience. They must uphold service and quality standards, working closely with the General Manager to achieve these goals.

The Restaurant Manager will support the General Manager in maintaining a positive and respectful work environment, focusing on employee selection and retention, continuous operational improvement, and understanding profit and loss statements. They must have a strong commitment to guest satisfaction and be able to work day and night shifts, weekends, and holidays as the schedules are rotated.

Key Business Areas

The Restaurant Manager must be successful in the following Key Business Areas:

  • Willingly assists others without being asked
  • Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
  • Assists the General Manager by overseeing assigned shifts and monitors brand standards execution and adherence by directing hourly staff to achieve guest service standards in a clean and pleasant environment
  • Assists in the achievement of controllable profit goals by monitoring controls and taking corrective action to achieve the desired result
  • Develops and coaches hourly employees on brand standards, corporate policies and procedures, and other guest-focused programs/activities to meet or exceed guest service standards
  • Works with the General Manager to attract, hire, onboard, and retain the best hourly talent to meet staffing requirements and guest service standards
  • Brings employee relations issues, deviations from brand standards, and other guest issues to the attention of the General Manager; recommends corrections; and participates in their execution as required
  • Works with the General Manager to develop hourly employees through corporate training programs, individual development plans, and system assignments
  • Develops relationships with civic, business, school, and professional organizations to establish good community relations and increase guest counts
  • Monitors that proper security procedures are in place to protect employees, guests, and company assets
  • Enforces sanitary practices for food handling, general cleanliness, and maintenance of kitchen, dining areas, and restrooms
  • Works to create and maintain an enjoyable and respectful environment for our guests and employees
  • Maintains compliance with all employment policies and Brand Standards, to include all state, local, and federal regulations
  • Follows management cash handling, inventory, and other operational procedures
  • Completes all other tasks and duties as assigned

Essential Functions

The Restaurant Manager must be able to:

  • Lift a tray weighing up to 25 lbs.
  • Lift and carry supplies and equipment weighing up to 60 lbs. and place items on high and low shelves in office, store rooms, service areas, walk-in coolers, and freezers
  • Bend, stoop, reach, lift, and grasp
  • Hear well in a loud environment to respond to employee and guest needs
  • Meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
  • Operate the point-of-sale system and differentiate between monetary denominations
  • Work with all Denny's menu products
  • Work around potentially hazardous chemicals
  • Have sufficient mobility to move and operate in confined work areas
  • Work inside and outside
  • Observe staff and all aspects of restaurant operations
  • Stand and walk during an 8-to-10-hour shift; occasional shifts in excess of 10 hours may be required due to the demands of the business
  • Tolerate extreme temperature changes in kitchen and freezer areas

Position Qualifications

The ideal candidate will have:

  • A minimum of 2 years of experience in restaurant, hospitality, or retail management, with additional operations and/or leadership experience strongly preferred
  • Associates or Bachelor's degree preferred or equivalent combination of education and experience
  • Food Safety Manager certification required
  • Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
  • Ability to communicate effectively, both orally and in writing, in the English language
  • Possesses basic math skills (add, subtract, multiply, divide)
  • Places a value on diversity and shows respect for others
  • Proven ability to problem solve and handle high-stress situations
  • Ability to interpret financial statements and understand contributing factors
  • Must be able to perform the job duties of every position
  • Must be prepared to multitask in accordance with the demands of the business
  • Ability to identify and anticipate opportunities and implement corrective action steps
  • Ability to work weekends, holidays, and evenings
  • Licensed to operate an automobile without hours of operations restrictions
  • Has reliable transportation in order to meet banking obligations

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