IT Field Service Specialist

4 weeks ago


Detroit, Michigan, United States Insight Global Full time

Job Summary:

Insight Global is seeking a skilled IT Field Service Technician to manage inventory control, install and debug systems, deploy new computers, connect printers, assist with new software packages, develop disaster recovery plans, create system security plans, and maintain thorough documentation.

Key Responsibilities:

  • Manage inventory control for IT equipment, ensuring accurate tracking and maintenance.
  • Install, debug, and deploy new computers and related hardware, ensuring seamless integration and optimal performance.
  • Connect and configure printers and other peripherals, ensuring efficient and reliable operation.
  • Assist with the installation and troubleshooting of new software packages, providing expert technical support.
  • Develop and implement disaster recovery plans, ensuring business continuity and minimal disruption.
  • Create and maintain system security plans, protecting sensitive data and preventing cyber threats.
  • Document all processes and procedures accurately, ensuring clear communication and efficient knowledge transfer.

Required Skills:

  • Proven experience in a help desk or IT support role, with a strong track record of technical expertise and customer satisfaction.
  • Proficiency with Office 365, with the ability to troubleshoot and resolve issues efficiently.
  • Strong communication skills, both verbal and written, with the ability to articulate complex technical concepts to non-technical stakeholders.
  • Experience with SharePoint, with a solid understanding of its features and functionality.

Preferred Qualifications:

  • Experience with Power BI, with the ability to create and manage reports and dashboards.
  • Programming experience, with a strong understanding of coding principles and software development methodologies.
  • Familiarity with Remedy or Helix systems, with the ability to integrate and manage technical support processes.
  • Background in DevOps, with a solid understanding of continuous integration and continuous deployment (CI/CD) pipelines.


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