Staff Information Security Engineer
3 weeks ago
We're not yesterday's IT department, we're Digital Technology. The world around us keeps changing and so do we. We're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century.
The ServiceNow Security OrganizationWe deliver world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.
What You'll Do- Implement and enhance firewall-as-a-service (FWaaS) solutions, focusing on deploying new functionalities and ensuring system optimization.
- Provide ongoing support for secure web gateway operations, maintaining high levels of security and operational efficiency.
- Configure, manage, and optimize Zscaler services for secure internet access, including ZIA (Zscaler Internet Access), ZPA (Zscaler Private Access) and ZDX (Zscaler Digital Experience).
- Manage incidents, request fulfillment tasks, and change requests following ITIL processes, ensuring compliance with organizational standards.
- Support the operations of web application firewalls, micro segmentation strategies, endpoint protection, and data loss prevention (DLP) systems to protect organizational assets.
- Create and maintain detailed operational procedure documents to ensure consistency and clarity in security processes.
- Identify opportunities for automation in security operations, implementing solutions for proactive monitoring and self-healing to improve efficiency and response times.
- Collaborate with cross-functional teams to integrate and maintain security solutions across the organization's infrastructure.
To be successful in this role, you have:
- 8 years of experience in security operations, with a strong foundation in both networking and security technologies.
- Proven experience in implementing and supporting secure web gateway operations and cloud-based security solutions.
- Expertise in troubleshooting Virtual Private Networks (VPNs) and ensuring robust and secure network connectivity.
- Proficiency in configuring, managing, and optimizing Zscaler services for secure internet access, including ZIA (Zscaler Internet Access), ZPA (Zscaler Private Access) and ZDX (Zscaler Digital Experience).
- Strong ability to develop high- and low-level architecture diagrams, along with comprehensive process documentation.
- Experience in Security Operations Center (SOC) environments, including conducting technical debt audits and ensuring adherence to security standards.
- Demonstrated ability to work in a project-driven environment, effectively managing security initiatives from planning to execution.
- Skilled in supporting and integrating a variety of endpoint security, threat detection, email security, and web application firewall technologies.
- Knowledge on micro segmentation practices to enhance network security and mitigate potential threats.
- Hands-on experience with Security Information and Event Management (SIEM) systems for monitoring, analyzing, and responding to security incidents.
- Strong problem-solving skills with a proactive approach to enhancing security measures and compliance across the organization.
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