Warranty Claims Specialist

3 weeks ago

Nashville, Tennessee, United States Installed Building Products Full time
Job Summary

We are seeking a highly organized and detail-oriented Warranty Coordinator to join our team at Installed Building Products. As a Warranty Coordinator, you will play a critical role in managing the warranty claims process, ensuring timely resolution of customer issues, and maintaining accurate records.

Key Responsibilities
  • Receive and review warranty claims submitted by customers, dealers, or service providers, verifying eligibility and documentation requirements for each claim and processing them efficiently within established timelines.
  • Serve as the primary point of contact for warranty-related inquiries from customers, dealerships, and service centers, providing prompt and courteous assistance, addressing concerns, and providing updates on claim status as needed.
  • Maintain comprehensive records of warranty claims, including claim forms, correspondence, and resolution details, ensuring accuracy and completeness of documentation to support claim adjudication and reporting.
  • Collaborate with internal departments such as Sales, Customer Service, and Quality Assurance to facilitate warranty-related activities, communicating effectively with external vendors, suppliers, and service providers to coordinate repairs, replacements, or other warranty services.
  • Analyze warranty claim data to identify trends, root causes of product issues, and opportunities for process improvement, generating regular reports on warranty performance metrics, including claim volume, resolution times, and customer satisfaction ratings.
  • Implement and maintain quality control measures to uphold product standards and minimize warranty-related issues, participating in product testing, inspection, and evaluation activities to ensure compliance with warranty terms and conditions.
  • Proactively identify areas for streamlining and enhancing the warranty management process, recommending and implementing improvements to policies, procedures, and systems to optimize efficiency and customer satisfaction.
Requirements
  • Previous experience in warranty administration, customer service, or a related role is advantageous.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with warranty management software or CRM systems is a plus.
  • Detail-oriented mindset with a focus on accuracy and attention to detail.
  • Ability to work independently as well as collaboratively within a team environment.
  • Customer service orientation with a commitment to resolving issues in a timely and professional manner.
Benefits
  • Medical, dental, and vision coverage
  • Company Paid Life Insurance
  • Longevity Stock Program
  • IBP Foundation
  • Scholarship opportunities
  • Paid vacation and holidays
  • Employee financial assistance Program
  • Opportunities for growth and advancement.
  • 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
  • Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance
About Us

IBP of Nashville is part of the Installed Building Products (IBP) family of companies. We are committed to providing high-quality insulation materials and service to our customers. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

EEO Statement

IBP is an equal opportunity employer.

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