Warranty Claims Specialist

2 weeks ago


Nashville, Tennessee, United States Installed Building Products Full time
Job Title: Warranty Coordinator

At Installed Building Products, we are seeking a highly organized and detail-oriented Warranty Coordinator to join our team. As a Warranty Coordinator, you will play a critical role in ensuring timely resolution of customer issues and maintaining accurate records.

Key Responsibilities:
  • Manage warranty claims from receipt to resolution, ensuring compliance with company policies and procedures.
  • Collaborate with internal departments, such as Sales and Customer Service, to facilitate warranty-related activities.
  • Analyze warranty claim data to identify trends and opportunities for process improvement.
  • Develop and implement quality control measures to uphold product standards and minimize warranty-related issues.
  • Communicate effectively with customers, dealerships, and service centers to provide updates on claim status and resolve issues in a timely and professional manner.
Requirements:
  • Previous experience in warranty administration, customer service, or a related role is advantageous.
  • Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Excellent communication skills, both verbal and written, with a customer-centric approach.
  • Proficiency in Microsoft Office Suite and experience with warranty management software or CRM systems is a plus.
Benefits:
  • Medical, dental, and vision coverage
  • Company Paid Life Insurance
  • Longevity Stock Program
  • IBP Foundation
  • Scholarship opportunities
  • Paid vacation and holidays
  • Employee financial assistance Program
  • Opportunities for growth and advancement
  • 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
  • Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance)

IBP of Nashville is part of the Installed Building Products (IBP) family of companies. We are committed to providing high-quality insulation materials and service to our customers. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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