Public Area Attendant at The Ritz-Carlton, Chicago

4 weeks ago


Chicago, Illinois, United States Sage Hospitality Full time
Job Overview

Maintaining a clean and welcoming environment is crucial to providing exceptional guest experiences. As a Public Area Attendant at The Ritz-Carlton, Chicago, you will be responsible for ensuring the lobby and common guest areas are immaculate and well-maintained.

Responsibilities
  • Cleaning and Maintenance: Maintain the cleanliness and order of the lobby and common guest areas, including the parking lot and public spaces.
  • Guest Service: Provide prompt and courteous service to guests, ensuring their needs are met and exceeded.
  • Appearance and Attitude: Maintain a clean and professional appearance at all times, with a cheerful and courteous demeanor.
  • Communication: Notify housekeeping leadership, maintenance department, or MOD of any issues or concerns, such as malfunctioning equipment or supplies needed.
  • Teamwork: Attend all departmental meetings to enhance communication and gain knowledge of products, services, and facilities.
  • Customer Service: Respond to customer inquiries and comments in person and on the phone, providing timely and knowledgeable information to ensure exceptional customer service.
  • Safety: Follow all safety guidelines to ensure the safety and protection of self, associates, and guests.
Qualifications

No formal education is required for this role. However, a minimum of one year of previous cleaning experience at a hotel is preferred.

The ideal candidate will have a basic understanding of cleaning methods, cleaning implements, and chemicals, as well as the ability to meet standard appearance and cleaning standards.

The physical demands of this role include lifting cleaning supplies (up to 30 lbs.), pushing and pulling equipment (up to 30 lbs.), carrying supplies (up to 30 lbs.), bending to start machines and load chemicals, and standing for extended periods.

Benefits

The Ritz-Carlton, Chicago offers a range of benefits, including medical, dental, and vision coverage, as well as union benefits.



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