Room Attendant at The Ritz-Carlton, Chicago
23 hours ago
Clean and prepare guest rooms to established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.
Responsibilities:- Cleaning and Preparation: Retrieve items, set up cleaning carts, and maintain a clean and orderly environment to enhance efficiency and ease of cleaning rooms.
- Room Maintenance: Clean and wipe windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways, including hard-to-reach areas.
- Restocking and Sanitation: Replace towels, soaps, and room amenities, restock literature, and maintain sanitary guest and public restrooms.
- Dusting and Polishing: Dust and polish furniture, fixtures, and wall hangings, including vents and ceiling corners.
- Vacuuming: Vacuum rooms, public areas, and hallways, operating vacuums weighing up to 25lbs, and lifting/moving heavy furniture.
- Inspections and Reporting: Inspect door and window locks, room equipment, and report any deficiencies or issues to the Executive Housekeeper.
- Security and Custody: Secure and maintain custody of equipment, keys, and supplies to protect and preserve hotel property.
- Customer Service: Maintain a friendly, cheerful, and courteous demeanor at all times.
- No formal education or training required.
- Minimum one year of previous cleaning experience at a hotel preferred.
- Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
- Ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
- Lift up to 50lbs continually throughout a shift.
- Push, pull, and move levers, equipment, and furniture throughout a shift.
- Work with arms raised above head throughout a shift.
- Maneuver fully loaded maid cart weighing up to 50lbs through hallways and into/out of closets.
- Ability to identify minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.
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