Room Attendant at The Ritz-Carlton, Chicago

23 hours ago


Chicago, Illinois, United States Sage Hospitality Full time
Job Overview

Clean and prepare guest rooms to established standards of cleanliness and propriety to assure guest satisfaction and maximize revenues.

Responsibilities:
  1. Cleaning and Preparation: Retrieve items, set up cleaning carts, and maintain a clean and orderly environment to enhance efficiency and ease of cleaning rooms.
  2. Room Maintenance: Clean and wipe windows, doors, walls, closets, and fixtures in rooms, public areas, and hallways, including hard-to-reach areas.
  3. Restocking and Sanitation: Replace towels, soaps, and room amenities, restock literature, and maintain sanitary guest and public restrooms.
  4. Dusting and Polishing: Dust and polish furniture, fixtures, and wall hangings, including vents and ceiling corners.
  5. Vacuuming: Vacuum rooms, public areas, and hallways, operating vacuums weighing up to 25lbs, and lifting/moving heavy furniture.
  6. Inspections and Reporting: Inspect door and window locks, room equipment, and report any deficiencies or issues to the Executive Housekeeper.
  7. Security and Custody: Secure and maintain custody of equipment, keys, and supplies to protect and preserve hotel property.
  8. Customer Service: Maintain a friendly, cheerful, and courteous demeanor at all times.
Qualifications
  • No formal education or training required.
  • Minimum one year of previous cleaning experience at a hotel preferred.
  • Basic knowledge of general cleaning principles, use of cleaning products, and operation of standard cleaning equipment.
  • Ability to understand and follow verbal/written instructions and communicate both verbally and in writing.
Physical Demands
  • Lift up to 50lbs continually throughout a shift.
  • Push, pull, and move levers, equipment, and furniture throughout a shift.
  • Work with arms raised above head throughout a shift.
  • Maneuver fully loaded maid cart weighing up to 50lbs through hallways and into/out of closets.
  • Ability to identify minute debris and dirt in poorly lit areas, and to read written instructions and computer print-outs.


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