IT Help Desk Technician

3 weeks ago


Cleveland, Ohio, United States Encore Strategic Full time

Become an integral part of Encore Strategic's collaborative team as an IT Help Desk Technician. With a focus on delivering exceptional customer experiences, you'll tackle various technical challenges and develop valuable skills.

About the Role

This entry-level position offers a unique opportunity for growth, with a salary range of $20-$25 per hour and a comprehensive benefits package. As a member of our dynamic team, you'll enjoy flexible work arrangements and contribute to the success of our clients.

Responsibilities:

  • Document client issues accurately and prioritize tasks effectively
  • Analyze incoming requests, identify key issues, and resolve them efficiently
  • Cultivate strong relationships with clients and colleagues alike
What We're Looking For

Highly motivated individuals with a passion for technology and customer satisfaction are encouraged to apply. A solid understanding of hardware platforms, cloud services, and line-of-business applications is a plus.



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