IT Support Operations Lead
3 weeks ago
We are seeking a seasoned IT Service Desk Manager to spearhead our team in delivering outstanding technical assistance and fostering lasting relationships with employees.
About the RoleThe successful candidate will oversee and support a team of help desk technicians, maintain strong connections with team members and customers, and cultivate a positive team culture.
A Day in the Life- Lead and support a team of help desk technicians, encompassing Tier 1, Tier 2, and Senior levels.
- Nurture relationships with team members and customers.
- Develop and promote a team culture by enhancing employee engagement to boost overall team morale.
- Train team members in company procedures and best practices.
- Monitor and manage service ticket escalations as needed.
- Bachelor's degree in a Technical or Business field
- 5+ years of experience in IT Service Management or senior Support roles
- Familiarity with Microsoft 365 and Windows Server operating systems
- Excellent organizational and leadership skills
- Outstanding communication abilities
- Ability to design and implement effective policies to achieve consistent team results
$65,000 - $85,000 per year
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IT Operations Lead
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Operational Support Lead
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Operations Support Specialist
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Customer Support Team Lead
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Maintenance Operations Lead
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Bilingual Operations Lead
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Operations Support Specialist
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Senior Accounting Operations Lead
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Operations Support Specialist
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Operations Support Specialist
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Operational Support Specialist
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Operations Support Specialist
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Technical Support Team Lead
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High-Profile Construction Operations Lead
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