Customer Service Representative

13 hours ago


Puyallup, Washington, United States Jeff Ward - State Farm Agent Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.

Key Responsibilities
  • Customer Relationship Building: Establish and maintain strong relationships with our customers, responding to their inquiries and concerns in a timely and professional manner.
  • Needs Assessment: Identify customers' needs and provide them with tailored solutions to meet their insurance and financial service needs.
  • Product Education: Educate customers about our insurance and financial service products, highlighting the benefits and features that meet their needs.
  • Lead Generation: Develop leads and schedule appointments with customers to discuss their insurance and financial service needs.
Requirements
  • Excellent Communication Skills: Possess excellent written, verbal, and listening communication skills to effectively interact with customers and colleagues.
  • Customer-Focused: Be customer-focused and able to understand and meet the needs of our customers.
  • Proactive Problem-Solving: Be proactive in problem-solving and able to think critically to resolve customer issues.
  • Team Player: Be a team player and able to work collaboratively with colleagues to achieve team goals.
About Our Agency

Jeff Ward - State Farm Agent is a busy and dynamic agency that takes pride in mentoring and developing our team members to achieve their full potential. We are committed to providing our customers with exceptional service and tailored solutions to meet their insurance and financial service needs.



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