Service Delivery Manager

5 days ago


Lancaster, Pennsylvania, United States One2One Full time

Service Manager Job Overview

At One2One, we are seeking a highly skilled Service Manager to lead our technical team and drive exceptional service delivery. The ideal candidate will possess a strong background in technology and service management, with a proven track record of developing and implementing technology strategies that align with business goals.

Key Responsibilities

  • Embody the ONE 2 ONE culture by embracing our vision, mission, and core values.
  • Deliver a 5-Star experience to our customers through proactive service management.
  • Adhere to company processes, expectations, policies, and procedures.
  • Utilize the company CRM system, quoting software, and other programs effectively.
  • Work independently, maintain productivity, and stay forward-thinking.
  • Stay updated on training and industry standards.
  • Represent One2One in the community through events and collaborations.
  • Collaborate with departments to achieve company objectives.
  • Provide technical guidance and leadership to the team.
  • Manage a team of engineers and technicians.
  • Act as a valuable member of the management team.

Requirements

  • Bachelor's degree in business administration, computer science, or a related field.
  • More than 5 years of experience in technology and/or service delivery management.
  • Excellent problem-solving and analytical skills.
  • Proven track record in developing technology strategies.
  • Strong leadership and management abilities.
  • Exceptional communication and interpersonal skills.
  • Ability to collaborate with individuals at all levels.
  • Prior experience in managing technical infrastructure and data.
  • Stay updated with current and emerging technologies.
  • Experience in managing relationships with technology vendors.
  • Familiarity with ticketing systems and service management tools.

Benefits

  • Salary Range: $85K - $95K
  • Medical, Dental, & Vision with Employer Contribution
  • 401K with Employer Match
  • Paid Time Off
  • Volunteer Time Off
  • Employee Assistance Program


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