Service Delivery Manager
5 days ago
Service Manager Job Overview
At One2One, we are seeking a highly skilled Service Manager to lead our technical team and drive exceptional service delivery. The ideal candidate will possess a strong background in technology and service management, with a proven track record of developing and implementing technology strategies that align with business goals.
Key Responsibilities
- Embody the ONE 2 ONE culture by embracing our vision, mission, and core values.
- Deliver a 5-Star experience to our customers through proactive service management.
- Adhere to company processes, expectations, policies, and procedures.
- Utilize the company CRM system, quoting software, and other programs effectively.
- Work independently, maintain productivity, and stay forward-thinking.
- Stay updated on training and industry standards.
- Represent One2One in the community through events and collaborations.
- Collaborate with departments to achieve company objectives.
- Provide technical guidance and leadership to the team.
- Manage a team of engineers and technicians.
- Act as a valuable member of the management team.
Requirements
- Bachelor's degree in business administration, computer science, or a related field.
- More than 5 years of experience in technology and/or service delivery management.
- Excellent problem-solving and analytical skills.
- Proven track record in developing technology strategies.
- Strong leadership and management abilities.
- Exceptional communication and interpersonal skills.
- Ability to collaborate with individuals at all levels.
- Prior experience in managing technical infrastructure and data.
- Stay updated with current and emerging technologies.
- Experience in managing relationships with technology vendors.
- Familiarity with ticketing systems and service management tools.
Benefits
- Salary Range: $85K - $95K
- Medical, Dental, & Vision with Employer Contribution
- 401K with Employer Match
- Paid Time Off
- Volunteer Time Off
- Employee Assistance Program
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