Senior Business Analyst
2 weeks ago
We are seeking a highly skilled Senior Business Analyst with a strong background in ITSM Incident Management and Problem Management to join our team at Dexian - DISYS.
This role will involve working closely with our IT teams to identify and resolve complex problems that impact IT production stability. The ideal candidate will have excellent communication skills, be able to analyze complex data, and develop creative solutions to improve IT availability and stability.
Key Responsibilities:
- Develop and maintain relationships with key stakeholders to ensure effective communication and collaboration.
- Analyze complex data to identify trends and areas for improvement.
- Develop and implement solutions to improve IT availability and stability.
- Collaborate with IT teams to resolve complex problems.
- Develop and maintain reports to demonstrate theory, risk, and findings.
Requirements:
- 7+ years of Business Analyst experience.
- 3-5 years of Incident Management experience.
- 3-5 years of Problem Management experience.
- EXCELLENT Communication skills.
- Knowledge of ServiceNow reports/reporting.
- Proficiency in MS Office (Word, Excel, PowerPoint).
- Knowledge of Microsoft Visio and Access is advantageous.
About Dexian - DISYS:
Dexian - DISYS is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to connecting talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
We are an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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