Senior Business Analyst

1 month ago


Seguin, Texas, United States Dexian DISYS Full time
Senior Business Analyst - Problem Management

We are seeking a highly skilled Senior Business Analyst with expertise in ITSM Incident Management and Problem Management to join our team at Dexian DISYS.

This role will involve identifying key areas of opportunity to improve IT production stability and working closely with business and IT groups to drive process improvements.

Key Responsibilities:

  • Assist in identifying themes and trends to improve IT production stability
  • Collaborate with business and IT groups to drive process improvements
  • Develop and maintain relationships with key stakeholders
  • Create ad hoc reports to demonstrate theory and risk
  • Build and maintain knowledge of ServiceNow reports and reporting
  • Produce monthly metric and performance reports

Requirements:

  • 7+ years of Business Analyst experience
  • 3-5 years of Incident Management experience
  • 3-5 years of Problem Management experience
  • Excellent communication and interpersonal skills
  • Knowledge of ServiceNow and MS Office
  • ITIL Certified a plus

About Dexian DISYS:

Dexian DISYS is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. We are committed to connecting talent, technology, and organizations to produce game-changing results.

Equal Opportunity Employer:

Dexian DISYS is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.



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