PC Support Specialist

2 weeks ago

Hinesville, Georgia, United States SAIC Full time

Job Summary

SAIC is seeking a PC Technician to provide technical support for the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3. The ideal candidate will provide computer technical support to maintain, analyze, troubleshoot, and restore computer and information systems to an operational status.

Key Responsibilities

  • Provide front-line support to end users, interacting with network services, software systems engineering, and asset management to restore service and/or identify core problems.
  • Perform on-site technical support, including installation, repair, and preventative maintenance of workstations and related software/hardware.
  • Troubleshoot software and hardware failures and apply domain-specific knowledge to return equipment to operational status within agreed-upon Service Level Agreement parameters.
  • Interact daily with supervisor, peer groups, and customers to manage workflow in a timely and professional manner.
  • Responsible for removal and proper disposal of old equipment and data deemed Classified.
  • Operational requirements dictate being onsite Monday through Friday during normal business hours and occasional support during a weekend to support readiness requirements.
  • Responsible for documenting, upgrading, and replacing hardware and software systems.
  • Support and maintain user account information, including administration rights, security, and system groups.
  • Implement fixes and patches through various means, such as registry edits, patch installation, Active Directory Security Policy configuration, and various application testing.
  • Install, troubleshoot, repair, operate, and maintain computers, workstations, laptops, thin clients, printers, scanners, and any other equipment within the scope of this task.

Requirements

  • Associate's degree and 3+ years of experience or High School Diploma and 5+ years of experience. Additional training, technical certification, and/or experience may be substituted in lieu of a degree.
  • Active DoD Top Secret Clearance is required to be considered for this opportunity. Must be able to obtain a TS/SCI Clearance.
  • DoD 8570 IAT-II certification is required and satisfied by holding CompTIA Security+ (SY0-301) certification.
  • Passport: this position may require up to 10% of travel and requires a civilian (blue) passport.
  • Extensive experience with troubleshooting Microsoft OS (Windows 10), Active Directory, Microsoft Office suite.
  • Ability to work in a dynamic environment and non-standard hours when needed, mission-focused.

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