Hotel Customer Service Representative
2 days ago
**Job Summary:**
We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Davidson Hospitality Group.
About the Role:
As a Front Desk Agent, you will be responsible for providing exceptional service to our guests by greeting and welcoming them with a warm and friendly attitude. You will also efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
Your Key Responsibilities Will Include:
- Greeting and welcoming guests with a smile and offering assistance as needed.
- Efficiently processing guest arrivals and departures, ensuring all necessary documentation is completed accurately and promptly.
- Providing information about hotel facilities, services, and local attractions to enhance the guest experience.
- Responding to guest inquiries and resolving any issues or complaints in a prompt and professional manner.
- Processing guest payments and maintaining accurate records of transactions.
- Maintaining the cleanliness and organization of the front desk area to ensure a positive impression for our guests.
What We Offer:
A competitive salary of $45,000 - $55,000 per annum, depending on experience, plus opportunities for career growth and development within our dynamic hospitality group.
Requirements:
To be successful in this role, you will need to possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. You should also have a strong attention to detail and be able to maintain confidentiality when handling sensitive information.
Join Our Team:
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