Customer Service Representative

2 days ago


North Miami Beach, Florida, United States Colwen Hotels Full time

Job Overview: We are seeking a highly skilled Customer Service Representative to join our team at DoubleTree by Hilton Ocean Point Resort, a Colwen Hotels Property. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a smooth check-in and check-out process.

About the Role: The ideal candidate will have one year of related experience in a hotel setting and prior Hilton brand experience. Bilingual skills in English and Spanish are also preferred. You must possess excellent verbal and written communication skills, strong organizational skills, and superior interpersonal and customer service skills. Familiarity with the local area and proficiency with Microsoft Office Suite are also required.

Key Responsibilities:

  • Operate the front desk efficiently and effectively
  • Assist guests with inquiries and provide information about the hotel and local area
  • Process guest check-in and check-out in a timely manner
  • Maintain knowledge of hotel policies and local events

Requirements:

  • One year of related experience in a hotel setting
  • Prior Hilton brand experience
  • Bilingual skills in English and Spanish (preferred)
  • Excellent verbal and written communication skills
  • Strong organizational skills
  • Superior interpersonal and customer service skills
  • Familiarity with the local area
  • Proficiency with Microsoft Office Suite

Compensation and Benefits: We offer a competitive salary range of $40,000 - $60,000 per year, depending on experience. Additionally, we provide medical insurance, dental insurance, vision insurance, flexible spending accounts, and a 401K plan with employer match.



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