Customer Service Representative

3 days ago


Miami Beach, Florida, United States Vensure Employer Services Full time
Vensure Employer Services is currently seeking a highly skilled Reservations Agent to join our team. As a key member of our reservations team, you will be responsible for managing room inventory, responding to guest inquiries, and ensuring seamless communication between guests and hotel staff.

The ideal candidate will have excellent multitasking skills, with the ability to prioritize tasks and manage multiple requests simultaneously. They will also possess strong knowledge of property management systems (PMS) and Microsoft products, with a preference for Room Master experience. Additionally, they will have the ability to work effectively in a fast-paced environment and maintain a positive attitude under pressure.

In terms of qualifications, we are looking for candidates with a Bachelor's degree in communications or hospitality, tourism, or a related field. A minimum of one year of experience in reservations is also required, as well as fluency in English and Spanish. Experience working with online partners such as Expedia and booking.com is a plus.

We offer a competitive salary of $45,000 - $55,000 per year, depending on experience, as well as a range of benefits including health insurance, retirement plans, and paid time off. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, please submit your application.

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