IT Service Delivery Expert
2 weeks ago
We are looking for an IT Service Delivery Expert to join our team at GTN Technical Staffing. As an IT Service Delivery Expert, you will be responsible for delivering exceptional technical support services to clients, addressing their computer-related needs, and recommending improvements.
Main Responsibilities:
- Provide premium technical support to clients, ensuring that their computer-related inquiries are addressed promptly and professionally.
- Diagnose and resolve complex technical problems, leveraging advanced troubleshooting and problem-solving skills.
- Analyze and resolve system performance issues to boost client satisfaction.
- Collaborate with the team to guarantee seamless service delivery and meet client expectations.
- Stay updated on emerging technologies and industry trends to stay knowledgeable and competitive.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- At least 5 years of experience in IT Support/Helpdesk/Desktop/Service Desk roles.
- Proven track record of delivering exceptional customer service and resolving intricate technical issues.
- Strong analytical and problem-solving skills, with the ability to think critically and outside the box.
- Familiarity with ServiceNow and large ticketing systems.
The estimated annual salary for this position is $70,000 - $90,000, depending on experience and qualifications.
About Our Organization:
GTN Technical Staffing is a leading provider of technical staffing solutions, catering to Fortune 2000 companies across various sectors. Our area of expertise lies in scalable IT staffing, cybersecurity, digital services, and field services. We pride ourselves on delivering high-quality talent and exceptional service to our clients.
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