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Airport Customer Service Representative
2 months ago
CLEAR is a leading provider of biometric security solutions, and we're seeking a highly motivated and customer-focused individual to join our team as an Airport Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, guiding travelers through the CLEAR biometrics verification process, and promoting our services to potential customers.
Key Responsibilities- Security
- Consistently demonstrate adherence to security procedures by validating airline documents, verifying CLEAR member traveler identification, and following documented security protocols.
- Ability to function autonomously and with integrity, keeping the CLEAR customer and business partner's best interests in line.
- Attend continuous trainings on safety and security.
- Service
- Strong communication skills and the ability to engage with potential customers and members alike.
- Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating to a higher level as necessary.
- Sales
- Drive membership enrollments through engaging travelers and educating them about the benefits of CLEAR.
- Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR.
- Positive and energetic attitude.
- Ability to work in a fast-paced, high-volume, hospitality-driven atmosphere.
- Previous sales and/or customer service experience (a plus); we'll teach you the rest.
- Open availability and flexibility is a must; ability to work a variety of shifts.
- Detail-oriented with a great sense of pride for self and company integrity.
- Ability to comply with all security and safety guidelines, policies, and procedures, and follow protocol thoroughly and consistently.
- Exceptional verbal communication skills and not afraid to approach others to engage in conversation.
- Ability to stand for up to 8 hours per day and work a full-time schedule.
- High school diploma or GED equivalent.
- CLEAR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of any applicable laws or ordinance.
Ambassadors earn an hourly wage of $16.50/hour plus uncapped commission, competitive PTO plan, and healthcare benefits for eligible team members.
CLEAR is an equal opportunity employer and does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
