Consumer Loan Sales Specialist
1 week ago
We are seeking a highly motivated and results-driven Consumer Loan Sales Specialist to join our team at 1st Franklin Financial Corporation. As a key member of our Support Centre, you will play a critical role in selling, processing, and servicing consumer loans.
Key Responsibilities- Market and sell consumer loans to existing and new customers through solicitation calls and other sales strategies.
- Educate and upsell customers on all product offerings, including loan options and optional insurance products.
- Process loan applications, ensuring completeness and accuracy, to determine customer eligibility.
- Provide exceptional customer service and support to ensure customer satisfaction.
- Conduct monthly quality control reviews on the overall 1FFC loan portfolio to identify trends and areas for improvement.
- Review and collect on delinquent accounts to address trends and problems.
- Proactively address delinquent accounts by consulting with customers on past-due loan payments.
- Process modification requests and accurately post all operations support centre payments.
- Prepare daily bank deposits and balance cash drawers each day.
- Process paid out contracts and release liens in a timely manner, according to state law and company guidelines.
- High School Diploma or equivalent.
- 0-2 years of consumer finance or related experience.
- Ability to meet current Licensing requirements of various States and Federal regulators.
- Demonstrate the ability to analyze relevant information and apply individual judgment.
- Advance interpersonal relationship skills at a variety of levels and differing social and business settings.
- Ability to maintain confidential business and personal information.
- Action and result-focused.
- Effective communication skills (verbal/written/interpersonal).
- Bilingual English/Spanish.
- Proficient in MS Office Suite Products.
- Must possess a valid driver's license and the ability to operate an automobile.
1st Franklin Financial Corporation has been a family-run company for over 80 years, providing financial solutions across our footprint. We offer competitive pay, bonus potential, medical, dental, vision, 401(k), paid time off, paid holidays, and paid volunteer time to support your growth and well-being.
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