Operations Coordinator

1 month ago


Irving, Texas, United States Strategic Staffing Solutions Full time
Operations Analyst Job Description

Job Summary: We are seeking a highly organized and detail-oriented Operations Analyst to join our team at Strategic Staffing Solutions. The successful candidate will be responsible for providing exceptional client service, facilitating payment functions, and de-escalating situations involving dissatisfied customers.

Key Responsibilities:

  • Provide accurate and satisfactory answers to customer queries and concerns
  • Facilitate payment functions and answer client queries on accounts, portfolios, and records
  • De-escalate situations involving dissatisfied customers and provide patient assistance and support
  • Guide callers through troubleshooting and navigate the company website or use products or services
  • Collaborate with other client services professionals and financial advisors to improve client experience
  • Willingness to cross-train in other operational functions beyond day-to-day assignment
  • Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements
  • Process team-specific tasks as requested by the business
  • Utilize proprietary and external systems to evaluate complex issues and make critical thinking decisions
  • Interface with teams and businesses to resolve ongoing issues and answer specific policy questions
  • Provide support and work on special projects as requested

Requirements:

  • 1-3 years of prior work experience in a relevant field
  • Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook)
  • Highly organized with exceptional attention to detail and follow-through
  • Strong ability to manage multiple projects with competing deadlines
  • Proven analytical skills and problem-solving ability
  • Exceptional interpersonal and rapport-building skills
  • Ability to work in a fast-paced environment
  • Strong interest in client service/operations
  • Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information

Education: Bachelor's Degree Preferred

Job ID: JOB-238246

Publish Date: 04 Oct 2024



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