Operations Coordinator
1 month ago
Job Summary: We are seeking a highly organized and detail-oriented Operations Analyst to join our team at Strategic Staffing Solutions. The successful candidate will be responsible for providing exceptional client service, facilitating payment functions, and de-escalating situations involving dissatisfied customers.
Key Responsibilities:
- Provide accurate and satisfactory answers to customer queries and concerns
- Facilitate payment functions and answer client queries on accounts, portfolios, and records
- De-escalate situations involving dissatisfied customers and provide patient assistance and support
- Guide callers through troubleshooting and navigate the company website or use products or services
- Collaborate with other client services professionals and financial advisors to improve client experience
- Willingness to cross-train in other operational functions beyond day-to-day assignment
- Review and approve pending client requests to ensure proper authorizations and supporting documentation are in place and meet policy requirements
- Process team-specific tasks as requested by the business
- Utilize proprietary and external systems to evaluate complex issues and make critical thinking decisions
- Interface with teams and businesses to resolve ongoing issues and answer specific policy questions
- Provide support and work on special projects as requested
Requirements:
- 1-3 years of prior work experience in a relevant field
- Proficient to advanced skills with MS Office (Excel, PowerPoint, Word, Outlook)
- Highly organized with exceptional attention to detail and follow-through
- Strong ability to manage multiple projects with competing deadlines
- Proven analytical skills and problem-solving ability
- Exceptional interpersonal and rapport-building skills
- Ability to work in a fast-paced environment
- Strong interest in client service/operations
- Commercially savvy with ability to exercise discretion with respect to highly confidential/sensitive information
Education: Bachelor's Degree Preferred
Job ID: JOB-238246
Publish Date: 04 Oct 2024
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