Customer Service Parts Specialist

1 month ago


New York, New York, United States Thermotron Full time

Join a dynamic team at Thermotron Industries

As a Customer Service Parts Specialist, you will play a crucial role in our mission to innovate and promote top-tier environmental test equipment.

Our values of quality, cooperation, customer focus, safety, efficiency, and continuous improvement shape our culture, fostering personal and professional growth.

We offer a supportive environment, flexible schedules, professional co-workers, and abundant growth opportunities.

As a key member of our Parts and Logistics team, you will be responsible for handling customer and Field Service Engineers' inquiries via telephone regarding orders, parts, and other information.

Your duties will require some judgment and initiative to make decisions within the limits of pre-established policies and procedures using tact and judgment on the telephone.

This position will work under the direction of the supervisor in the Parts and Logistics department.

Key Responsibilities:

  • Handle customer and Field Service Engineers inquiries via telephone regarding pricing, warranty, availability of parts, adjustments, applications, complaints, quotations, and general information.
  • Enter sales order data into the computer upon receipt of the customer's requirements.
  • Prepare daily order reports.

Additional Responsibilities:

  • Research source documents and/or Engineering for parts identifications.
  • Follow up on parts orders.
  • Maintain inventory of field warehouses to include inventory control decisions.
  • Issue Return Material Tags (RMT's) or Return Materials Authorization (RMA's) to customers and Field Service Engineers.
  • Coordinate with Purchasing and Warehouse personnel.
  • Follow up on all Drop Ship items for proof of receipt by customer.
  • Prepare documents for international shipments.
  • Research and quote specially manufactured parts.
  • Perform typing, filing, message taking, and handle Product Support Department message center if necessary.

Thermotron Industries is an Equal Opportunity Employer for all protected categories under applicable law.



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