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Hospitality Service Representative

2 months ago

Chandler, Arizona, United States Gila River Gaming Enterprises Inc. Full time
Job Overview

Position Summary: This role is essential as the primary point of contact for guests at our establishment, focusing on their arrival and departure experiences.

Key Responsibilities:

  • Deliver exceptional service to all guests, ensuring each interaction is marked by a positive and enthusiastic demeanor.
  • Welcome guests warmly upon their arrival, using a friendly tone and attentive listening skills to address their needs and requests.
  • Facilitate the registration process by accurately entering and retrieving guest information in our systems, confirming details such as guest count and room rates.
  • Select appropriate accommodations based on reservation details and guest preferences.
  • Provide guests with welcome packets that include room keys, vouchers, and information about amenities.
  • Process credit card transactions for authorization and manage cash handling with precision.
  • Complete additional tasks and projects as assigned by management.

Qualifications:

  • A High School Diploma or GED, or one year of experience in a customer-facing role, ideally within the hospitality sector.
  • Proficiency in basic computer operations, particularly with Microsoft Office Suite.
  • Successful completion of a pre-employment drug and alcohol screening, along with a commitment to maintaining a drug-free workplace.
  • Ability to pass a comprehensive background check as a prerequisite for employment.
  • Willingness to work in environments where smoking is permitted.

Important Considerations:

All candidates must successfully complete a pre-employment drug screening and background check. Individuals with certain criminal records may be disqualified from consideration for this position.