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Patient Service Representative

2 months ago

Chandler, Arizona, United States Nationwide Vision Full time

Job Title: Patient Service Representative

Job Summary:

We are seeking a highly organized and customer-focused Patient Service Representative to join our team at Nationwide Vision Chandler. As a key member of our front desk team, you will be responsible for providing exceptional patient service, managing patient flow, and maintaining a clean and organized reception area.

Key Responsibilities:

  • Welcome and greet patients and visitors in a professional and courteous manner
  • Answer phone calls and respond to patient inquiries in a timely and efficient manner
  • Register new patients and update existing patient demographics
  • Facilitate patient flow by notifying providers of patient arrival and communicating with patients and clinical staff
  • Protect patient confidentiality by securing protected health information

Requirements:

  • High school diploma or GED equivalent
  • Strong customer service skills
  • Basic computer skills and knowledge of office software
  • Ability to multitask and work in a fast-paced environment
  • Previous receptionist or medical office experience preferred

Work Environment:

This role operates in a professional office environment and requires the ability to stand, walk, and sit for extended periods. The physical demands of this role include lifting up to 20 pounds and moving around the office.

Classification: Full Time/Non-Exempt

Reports to: Optical Manager