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IT Support Specialist Role

1 month ago

San Francisco, California, United States Varsity Technologies Full time
About the Field Services Team

The Varsity Technologies team is a group of dedicated professionals with a shared purpose: delivering exceptional customer experiences. As part of this team, you'll collaborate with clients to ensure their technology needs are met and expectations exceeded.

We're passionate about providing high-quality, personable support while respecting diverse perspectives and backgrounds. If you're motivated to learn, think critically, communicate effectively, and strive for continuous improvement, we'd love to hear from you.

Job Description:

As a member of our Field Services team, you'll work directly with clients, providing guidance and knowledge on technology-related issues. You'll have opportunities to learn from colleagues across various departments and contribute to a comprehensive team effort.

Your responsibilities will include working with clients to resolve technical issues, identifying solutions, and ensuring seamless communication throughout the process. You'll also be responsible for maintaining accurate documentation using our CRM system and representing Varsity Technologies at client sites.

Requirements and Qualifications:
  • You believe in empowering others through education and have a passion for technology
  • Experience working with a wide range of computer technologies, including Mac, Windows, and mobile devices
  • Strong problem-solving skills, with the ability to identify root causes and provide practical solutions
  • Excellent communication skills, including clear expectation-setting, follow-up, and follow-through
  • A willingness to continuously improve and adapt to new challenges
Benefits:

At Varsity Technologies, we offer a dynamic work environment that values diversity, equity, and inclusion. Our benefits package includes:

  • Competitive salary ($70,000 - $90,000 annually)
  • Opportunities for professional growth and development
  • Comprehensive health insurance
  • Flexible work arrangements
  • Employee loan programs and financial education resources
About Varsity Technologies:

We're an Agile company committed to social justice and equal access to technology. Our mission is to empower individuals and organizations by providing expert technology services and promoting digital literacy. We're proud to be an equal opportunity employer, dedicated to fostering a diverse and inclusive workforce.