Service Writer/Dispatcher Role
3 weeks ago
We are looking for a skilled Heavy Truck Service Writer to join our team at Go-Staff Inc. In this role, you will serve as the essential link between customers and repair technicians, promoting a positive image of the company and ensuring efficient work order processing.
Key Responsibilities:- Customer Interaction: Answer incoming calls, greet walk-in customers, and provide exceptional customer service.
- Appointment Scheduling: Schedule service appointments and collect customer and vehicle information prior to their arrival.
- Repair Order Management: Prepare, open, maintain, and close repair orders; document customer vehicle problems clearly and accurately.
- Service Recommendations: Refer to service history and inspect vehicles to recommend additional services as needed.
- Quoting Repairs: Provide customers with comprehensive and accurate quotes, including repair timelines, and obtain pre-approval for any changes.
- Customer Communication: Update customers on the status of repairs and explain all charges clearly.
- Follow-Up Program: Maintain a follow-up program for service repairs and inform customers about parts ordered for warranty repairs.
- Dispatch Coordination: Work with technicians to coordinate dispatching and ensure timely service delivery.
Requirements:
- Experience: Minimum of 1 year in Heavy Truck, Diesel, or Automotive Service Writing; preferred.
- Technical Skills: Familiarity with Mitchell Heavy-Duty Shop Management System or Fullbay is a plus.
- Communication Skills: Strong listening and communication abilities to assist customers professionally.
- Organizational Skills: Ability to multitask and manage workload effectively in an unsupervised environment.
Why Join Us:
We offer competitive pay, excellent benefits, and opportunities for growth and development. If you are a motivated and detail-oriented individual who enjoys working with people, we encourage you to apply.
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