Heavy Truck Service Coordinator
1 week ago
As a Service Writer/Dispatch, you will:
- Customer Interaction: Answer incoming calls, greet walk-in customers warmly, and handle customer inquiries.
- Appointment Scheduling: Schedule service appointments, collect customer and vehicle information, and confirm details.
- Repair Order Management: Prepare, open, maintain, and close repair orders; document customer vehicle problems clearly and accurately.
- Service Recommendations: Refer to service history and inspect vehicles to recommend additional services as needed.
- Quoting Repairs: Provide customers with comprehensive quotes, including repair timelines, and obtain pre-approval for changes.
- Customer Communication: Update customers on repair status, explain charges, and follow up on warranty repairs.
- Follow-Up Program: Maintain a program for service repairs, inform customers about parts ordered for warranty repairs, and provide updates on repair progress.
- Dispatch Coordination: Work with technicians to coordinate dispatching and ensure timely service delivery.
Requirements
To succeed in this role, you should have:
- Experience: At least 1 year in heavy truck, diesel, or automotive service writing (preferred).
- Technical Skills: Familiarity with Mitchell Heavy-Duty Shop Management System or Fullbay is a plus.
- Communication Skills: Strong listening and communication abilities to assist customers professionally.
- Organizational Skills: Ability to multitask and manage workload effectively in an unsupervised environment.
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