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Client Support Specialist

2 months ago

Orange, California, United States Barker and Sons Plumbing Full time
Job Overview

We are seeking a motivated and passionate Customer Service Advisor to deliver outstanding service to our clients. The ideal candidate will possess a strong background in customer service and demonstrate exceptional communication, listening, and problem-solving abilities.

If you enjoy engaging with individuals and are looking for opportunities for professional growth in a dynamic and positive work environment, we encourage you to consider this role.

Compensation:

Hourly rate

Key Responsibilities:
  • Document customer interactions and follow up to ensure all inquiries are addressed.
  • Address customer questions regarding products and services, as well as resolve complaints.
  • Maintain high levels of customer satisfaction by providing accurate information and effectively resolving issues.
  • Participate in regular meetings with the sales team to stay updated on the latest service and product offerings.
  • Utilize established scripts to manage challenging customer situations and escalate as necessary.
Qualifications:
  • High school diploma, G.E.D., or equivalent required.
  • Strong active listening, interpersonal, and communication skills.
  • Experience in a customer-facing role is preferred.
About Barker and Sons Plumbing & Rooter

Company Overview:

Barker and Sons Plumbing & Rooter has been a trusted provider in Orange County since 1983. Our success is built on hiring skilled professionals and fostering a supportive work environment. We leverage cutting-edge technology to offer a comprehensive range of plumbing, drain, and sewer services, ensuring quality workmanship.

Employee Benefits:
  • Opportunities for professional development through sponsored training.
  • Comprehensive health and wellness package, including medical, dental, and vision coverage, along with short-term disability and life insurance.
  • 401(k) plan with a 4% company match.
  • Paid time off, holidays, and flexible scheduling options.
  • Company-provided service vehicle, tablet, and uniforms.
  • Company-wide family events to foster community.