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Front Desk Representative
1 month ago
At Hospitality Jobs Hotspot, we're seeking a skilled and courteous Front Desk Clerk to provide exceptional guest experiences. As a key member of our team, you'll be responsible for ensuring seamless check-ins and check-outs, maintaining a thorough knowledge of our hotel and its offerings, and delivering top-notch customer service.
Key Responsibilities:- Guest Services: Promptly and effectively handle guest complaints and requests, ensuring a positive experience for all.
- Front Desk Operations: Post guest charges, compute guest bills, collect payment, and make change, following all cash handling procedures.
- Knowledge and Communication: Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies, and communicate effectively with guests and colleagues.
- Reservations and Switchboard: Take reservation requests efficiently, answer switchboard calls in accordance with standards of proper telephone etiquette, and block rooms and handle special requests.
- Housekeeping and Maintenance: Monitor room availability, keep the lobby and desk area clean and presentable, and have a thorough knowledge of emergency and security procedures.
- Additional Duties: Offer and properly handle requests for wake-up calls, know how to clean guest rooms to standards, open and close shifts, make cash drops, and ensure all credit cards, cash, and change funds are balanced throughout each shift.
We're looking for a team player who is able to multitask, work well under pressure, and provide exceptional customer service. If you're a motivated and detail-oriented individual who is passionate about delivering outstanding guest experiences, we encourage you to apply for this exciting opportunity.
