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Customer Service Coordinator

2 months ago

Baltimore Maryland, United States P.E.A.C.H. Teams Full time
About P.E.A.C.H. Teams

P.E.A.C.H. Teams is a leading provider of essential services, delivering high-quality solutions to our thousands of customers. Our company is built on the principles of excellence, reliability, and customer satisfaction.

Job Description

Job Title: Dispatcher

Job Summary:

We are seeking a highly skilled and organized Dispatcher to join our team. As a Dispatcher, you will be responsible for coordinating and prioritizing customer orders, ensuring efficient and effective service delivery. You will work closely with our Field Technicians to ensure the highest level of customer satisfaction and technical correctness of completed jobs.

Key Responsibilities:

  • Coordinate and prioritize customer orders to ensure efficient service delivery
  • Work closely with Field Technicians to ensure high-quality service and technical correctness
  • Utilize strong communication skills to educate and assist customers
  • Manage and maintain accurate records of customer interactions and service delivery
  • Collaborate with the team to achieve business objectives and improve processes

Requirements:

  • High school diploma or equivalent
  • Basic knowledge of computers and software applications
  • Excellent communication and organizational skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong attention to detail and ability to maintain accurate records

Benefits:

  • Competitive hourly rate plus commission
  • Medical, dental, vision, and life insurance
  • 401(k) plan
  • Opportunities for growth and professional development

About Us:

P.E.A.C.H. Teams is a trusted provider of essential services, committed to delivering high-quality solutions to our customers. We value our employees and offer a supportive and collaborative work environment. If you are a motivated and organized individual with a passion for customer service, we encourage you to apply for this exciting opportunity.