Service Team Associate

1 month ago

San Diego, California, United States Michaels Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Help customers locate products, answer questions, and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and other payment methods.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and assist with enrollments.
  • Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store.
  • Assist with truck unloading, stocking, and planogram processes, and perform other duties as assigned.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
  • Interact with colleagues in a positive and respectful manner, promoting a team-oriented environment.
Requirements
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes and access high shelves.
  • Ability to work a variety of shifts, including nights, weekends, and early mornings.
What We Offer

Michaels Stores offers a competitive total base pay range of $20.90, as well as opportunities for personal and professional growth. We are committed to fostering an inclusive environment for all Team Members and Makers to learn, shop, and create.

At Michaels Stores, we strive to inspire our customers, cultivate confident leaders, and serve our communities by delivering on our purpose to fuel the joy of creativity. Join our team and be part of a dynamic and creative environment that values diversity, equity, and inclusion.

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