Benefits Service Associate

2 weeks ago

San Diego, California, United States Marsh LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Benefits Service Associate to provide administrative and project support to our client service teams. This role will work closely with various associates within a Practice Group and independently on assignments, preparing individuals for promotion to the Benefit Analyst position.

Key Responsibilities
  • Assist client service teams with the insurance bidding and renewal process.
  • Review census data, plan design, rate information, experience data, and related materials to ensure accurate information is submitted to renew or continue policies.
  • Work with carrier representatives to resolve discrepancies and communicate the status of submissions to client service team members.
  • Prepare and coordinate creation of new or renewal binders, iPad presentations, open enrollment communications, and other client presentation materials.
  • Provide general administrative support to client service teams, including uploading presentations to iPads, maintaining client and carrier contacts, and processing Broker of Record letters.
  • Act as liaison for clients to research and resolve coverage, claim, and administrative problems.
  • Escalate claim issues within the department and with carrier partners, using resources and knowledge of procedures.
Requirements
  • Bachelor degree preferred, or minimum 2 years' experience working in a professional office setting providing administrative support.
  • Familiarity with key features of commonly offered plan types and basic knowledge of employee benefit insurance terminology and coverage options.
  • Proficiency in using the internet and Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
  • Above average math skills to calculate ratios, rates, and percentages.
  • Strong verbal and writing skills to communicate in a concise, logical, and professional manner.
Work Environment

This role will be performed in a typical interior/office work environment, with occasional overtime required. We offer a competitive salary and comprehensive benefits package, including health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs.

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