Resident Satisfaction and Engagement Coordinator

6 days ago


Fredericksburg, Virginia, United States Silver Property Management, Inc Full time
Job Overview
We are seeking a highly organized and customer-focused Client Experience Manager to join our team at Silver Property Management, Inc. As a key member of our community team, you will be responsible for ensuring that our community meets the high standards of quality and excellence that we strive to maintain. This includes maintaining positive customer service and friendly attitude, greeting prospective clients, showing property, and performing leasing duties as needed. You will also assist in ensuring property is consistently occupied at 95% or higher, and assist with training and provides support/mentorship for sales associates on team. Estimated Salary: $55,000 - $70,000 per year.

About Our Team
Silver Property Management, Inc. is a leading property management company dedicated to providing exceptional living experiences for our residents. We are committed to creating a culture of excellence, where our employees feel valued, empowered, and supported to deliver outstanding results. As a Client Experience Manager, you will have the opportunity to work with a dynamic team of professionals who share your passion for delivering outstanding customer service and creating memorable experiences for our residents.

Key Responsibilities
• Develop and implement strategies to improve resident satisfaction and engagement
• Maintain accurate resident records and daily update all rents, deposits and application fees received by residents and applicants. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos)
• Generate necessary legal action, documents, and process in accordance with State and Company guidelines
• Recommend, generate, send, and follow-up with renewal offers
• Confirm all leases and corresponding paperwork are completed and recorded into the software system accurately and on a timely basis.
• Ensure current resident files are properly maintained.
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Resolve resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Complies with all Federal and Local Fair Housing regulations and ordinances.
• Ensure that models and market ready apartments are walked daily and communicate any service-related needs to maintenance.
• Performs physical property inspections when on grounds; picks up litter and reports any service needs to maintenance staff. Will also inspect move-ins, move-outs and vacancies when requested.
• Updates required reports concerning move¬-out notices, daily leasing activities and provides information to the manager.
• Organizes and files all applicable reports, leases, and paperwork.
• Process move¬-ins and move-outs.
• Process all final account statements in conjunction with guidance from the service manager.
• Process commission and bonus reports monthly, along with file audits for compliance with company guidelines.
• Accepts service requests from residents and routes to maintenance for prompt processing.
• Performs any additional duties assigned by property manager.

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