Client Experience Manager

6 days ago


Fredericksburg, Virginia, United States Silver Property Management, Inc Full time
Job Summary
As a Client Experience Manager with Silver Property Management, Inc., you will play a crucial role in maintaining an effective balance between leasing apartments, managing resident retention, marketing the product, and handling administrative and financial responsibilities for your community. With a focus on delivering exceptional customer service and fostering strong relationships with residents, you will be responsible for ensuring that our community meets the high standards of quality and excellence that we strive to maintain.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to effectively interact with residents, vendors, and internal stakeholders. You will also possess strong organizational and multitasking skills, with the ability to prioritize tasks and manage multiple projects simultaneously. A high school diploma or equivalent is required, with a bachelor's degree in business, management, or real estate being preferred.

Estimated Salary: $45,000 - $60,000 per year.

About Our Community
Silver Property Management, Inc. is a leading property management company dedicated to providing exceptional living experiences for our residents. Our community is designed to offer a comfortable and convenient living environment, with amenities and services that cater to the needs of modern renters. As a Client Experience Manager, you will have the opportunity to work with a dynamic team of professionals who share your passion for delivering outstanding customer service and creating memorable experiences for our residents.

Key Responsibilities
• Maintain positive customer service and friendly attitude
• Greet prospective clients, show property, and perform leasing duties as needed
• Assist in ensuring property is consistently occupied at 95% or higher
• Assist with training and provides support/mentorship for sales associates on team
• Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
• Maintain awareness of local market conditions and trends. Contributes ideas to manager for marketing property and improving resident satisfaction
• Maintain delinquency below 2% each month for the community
• Maintains accurate resident records and daily update all rents, deposits and application fees received by residents and applicants. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos)
• Generate necessary legal action, documents, and process in accordance with State and Company guidelines
• Recommend, generate, send, and follow-up with renewal offers
• Confirm all leases and corresponding paperwork are completed and recorded into the software system accurately and on a timely basis.
• Ensure current resident files are properly maintained.
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Resolve resident concerns and requests on a timely basis to ensure resident satisfaction with management.
• Complies with all Federal and Local Fair Housing regulations and ordinances.
• Ensure that models and market ready apartments are walked daily and communicate any service-related needs to maintenance.
• Performs physical property inspections when on grounds; picks up litter and reports any service needs to maintenance staff. Will also inspect move-ins, move-outs and vacancies when requested.
• Updates required reports concerning move¬-out notices, daily leasing activities and provides information to the manager.
• Organizes and files all applicable reports, leases, and paperwork.
• Process move¬-ins and move-outs.
• Process all final account statements in conjunction with guidance from the service manager.
• Process commission and bonus reports monthly, along with file audits for compliance with company guidelines.
• Accepts service requests from residents and routes to maintenance for prompt processing.
• Performs any additional duties assigned by property manager.


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