Retail Operations Supervisor

2 weeks ago


Phoenix, Arizona, United States The Tile Shop, Inc. Full time

**Retail Operations Supervisor**

**Company Overview**

*Join The Tile Shop, a leader in the tile industry, where we value your skills and dedication.*

**Position Summary**

We are currently seeking a Retail Operations Supervisor who embodies a collaborative and sales-oriented mindset. Our ideal candidate is an exceptional, knowledgeable, and driven sales leader focused on delivering unparalleled customer service.

As a Retail Operations Supervisor, you will set the standard for excellence by guiding, nurturing, and motivating your team to achieve sales objectives while enhancing the customer experience.

**Key Responsibilities**

  • Recruit and cultivate a proficient team of Sales Associates.
  • Provide training and mentorship on company policies, procedures, and responsibilities.
  • Engage with customers proactively to foster long-term relationships.
  • Promote and sell tile and related merchandise to surpass customer expectations.
  • Acquire comprehensive knowledge of all store and warehouse operations.
  • Lead by example to meet and exceed sales targets.
  • Understand the installation process and products to effectively inform customers.
  • Monitor and report on established sales objectives.
  • Keep customers informed about product delivery updates.
  • Uphold professional standards to maintain The Tile Shop brand integrity.
  • Create work schedules for Associates and Warehouse Staff.
  • Ensure inventory accuracy and management.
  • Implement sound business practices consistently.
  • Perform additional duties as assigned.

**Qualifications**

  • Minimum of 1 year experience in retail management.
  • Prior sales experience is essential.
  • Demonstrated ability to build, develop, and inspire a sales team.
  • Strong work ethic with a commitment to exceeding expectations.
  • Ability to collaborate effectively in a fast-paced, commission-based environment.
  • Willingness to learn and grow through independent study and feedback.
  • Exhibit a positive attitude and infectious enthusiasm.
  • Detail-oriented with excellent organizational skills.
  • Creative sense of design, capable of combining various styles, colors, and textures.
  • Basic mathematical and computer proficiency.
  • Fluency in English, both written and spoken.
  • Experience in a related field is preferred.

**Additional Information**

At The Tile Shop, we are dedicated to fostering your overall development, not just your professional skills. Our benefits program reflects our commitment to you as a vital contributor to our success, featuring a competitive package.

**Benefits Include:**

  • Competitive compensation with unlimited earning potential.
  • Opportunities for individual career advancement and comprehensive training.
  • Extensive and competitive benefits package.
  • Employer contributions to Health Savings Accounts.
  • 401(k) plan with employer matching.
  • A team-oriented work environment.

The Tile Shop is proud to be an Equal Opportunity Employer.



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