Banking Services Specialist

6 days ago


Hauppauge, New York, United States Citigroup Inc Full time
Overview

Citigroup Inc is a leading global financial institution dedicated to serving the needs of individuals, families, and businesses worldwide. We are committed to providing innovative solutions and exceptional service to our clients.

Salary

The estimated salary for this position ranges from $20.00 to $24.98 per hour, depending on experience and qualifications.

Job Description

This role involves assisting with the execution of branch activities, including day-to-day delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to provide high-quality customer service and help the branch generate revenue by delivering optimal solutions.

  1. Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service
  2. Perform efficient and accurate banking transactions, including managing cash supply for the branch, incoming/outgoing cash deposits, and maintaining branch vault cash
  3. Identify referral opportunities for new products and services based on clients' financial goals
  4. Educate clients on digital and self-service opportunities offered by Citi
  5. Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of client and bank assets
  6. Ensure all client needs are met and effectively manage client issues/concerns, escalating as needed
Required Skills and Qualifications

To be successful in this role, you will need:

  • Previous relevant experience (preferable)
  • Demonstrated sales and customer service experience
  • Money handling experience
  • Effective problem-solving and communication skills
  • Ability to work well in a team-oriented environment
Benefits

Citi offers competitive employee benefits, including:

  • Medical, dental, and vision coverage
  • 401(k) plan
  • Life, accident, and disability insurance
  • Wellness programs
  • Paid time off packages

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