Member Team Lead

3 weeks ago


Sanford, Florida, United States Sam's Club Full time
Job Summary

As a Member Service Team Lead at Sam's Club, you will be responsible for leading a team of associates in providing exceptional member service. This includes assisting management with the supervision of associates, communicating goals and feedback, training associates on processes and procedures, and ensuring compliance with company policies and procedures.

Key Responsibilities

• Assists management with the supervision of associates in assigned area of responsibility
• Communicates goals and feedback to associates
• Trains associates on processes and procedures
• Provides direction and guidance to associates on member service approaches and techniques
• Ensures compliance with company policies and procedures

Additional Responsibilities

• Communicates and supports membership by providing information on membership types, programs, and benefits to current and prospective members
• Processes memberships, upgrades, and credit accounts
• Encourages membership renewals
• Participates in sales and marketing events
• Completes and maintains marketing recaps and other required documentation

Member Service

• Acknowledges the member and identifies member needs
• Assists members with purchasing decisions
• Locates merchandise
• Provides guidance and support to members regarding self-service technology
• Assists members with transactions utilizing registers or self-checkout area

Overseeing Assigned Area of Responsibility

• Handles claims and returns
• Zones the area
• Arranges and organizes merchandise
• Identifies shrink and damages
• Organizes and maintains availability of carts/flatbeds
• Assists members with transporting items
• Utilizes cart retrieval equipment according to company policies and procedures

Accounting and Financial Responsibilities

• Completes accounting records, files, transactions, and other required documentation
• Provides funds for proper register operation
• Creates and interprets financial analysis reports
• Assists with accounting-related investigations
• Prepares daily deposits
• Prepares and oversees Cash Fund Transfers
• Investigates overages and shortages in cash register drawers and accounting office

Leadership and Team Management

• Develops, communicates, and implements processes and practices to meet business needs
• Collaborates with managers, co-workers, customers, and other business partners
• Analyzes and applies information from multiple sources
• Monitors progress and results
• Identifies and addresses improvement opportunities

Compliance and Ethics

• Demonstrates, promotes, and supports compliance with company policies, procedures, and standards of ethics and integrity
• Explains, guides, and demonstrates how to apply these in executing business processes and practices
• Implements related action plans
• Uses the Open Door Policy
• Assists management with correcting ethical and compliance issues and problems

Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Benefits include health, financial, and paid time off benefits, as well as other perks such as short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. For information about benefits and eligibility, see One.Walmart at https://www.walmartcareers.com/.

Hourly Wage Range

The hourly wage range for this position is $20.00 to $28.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.
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