Member Team Lead
4 weeks ago
Job Summary
As a Member Team Lead at Walmart, you will be responsible for leading a team of associates in a wholesale environment, focusing on delivering exceptional member service and driving sales growth. This role requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.
Key Responsibilities
• Assist management with supervising associates in assigned areas of responsibility
• Communicate goals and feedback to associates
• Train associates on processes and procedures
• Provide direction and guidance to associates on member service approaches and techniques
• Ensure compliance with company policies and procedures
• Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates
Member Service
• Communicate and support membership by providing information on membership types, programs, and benefits to current and prospective members
• Process memberships, upgrades, and credit accounts
• Encourage membership renewals
• Participate in sales and marketing events
• Complete and maintain marketing recaps and other required documentation
Operational Excellence
• Oversee assigned area of responsibility by handling claims and returns
• Zone the area and arrange and organize merchandise
• Identify shrink and damages
• Organize and maintain availability of carts/flatbeds
• Assist members with transporting items
• Utilize cart retrieval equipment according to company policies and procedures
Financial Management
• Complete accounting records, files, transactions, and other required documentation by following accounting office procedures
• Provide funds for proper register operation
• Create and interpret financial analysis reports
• Assist with accounting-related investigations
• Prepare daily deposits
• Prepare and oversee Cash Fund Transfers
Development and Compliance
• Develop, communicate, and implement processes and practices to meet business needs
• Collaborate with managers, co-workers, customers, and other business partners
• Analyze and apply information from multiple sources
• Monitor progress and results
• Identify and address improvement opportunities
Benefits
• Competitive pay
• Performance-based bonus awards
• Health benefits, including medical, vision, and dental coverage
• Financial benefits, including 401(k), stock purchase, and company-paid life insurance
• Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting
• Other benefits, including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U, a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
• Eligibility requirements apply to some benefits and may depend on job classification and length of employment
• Benefits are subject to change and may be subject to a specific plan or program terms
Requirements
• 6 months retail experience, including operating front-end equipment
• 6 months customer service experience
• Must be 18 years of age or older
Preferred Qualifications
• Leading a front-end team
• Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others
Primary Location
1101 Rinehart Rd, Sanford, FL 32771-7390, United States of America
About Sam's Club
Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.
Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.
Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
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