Service Manager

3 weeks ago


Minneapolis, Minnesota, United States VTI Security Full time
Job Summary

We are seeking a highly skilled Service Manager to oversee our service technicians and manage service work orders within their designated region. As a key member of our team, you will be responsible for ensuring customer satisfaction, resolving issues, and driving business growth.

Key Responsibilities
  • Oversee service technicians and manage service work orders
  • Ensure customer satisfaction and resolve issues in a timely manner
  • Develop and implement strategies to drive business growth and improve customer satisfaction
  • Collaborate with cross-functional teams to achieve business objectives
  • Manage and maintain accurate records and reports
Requirements
  • High school diploma or equivalent required
  • Minimum 2 years of experience in a technical customer service environment
  • Minimum 2 years of experience in the security systems industry
  • Valid driver's license with an acceptable record
  • Ability to pass pre-employment and customer-required background checks and drug screens
Preferred Qualifications
  • Associates degree in a technical capacity
  • 2 years of experience in service operations
  • Knowledge of current state and federal labor law and union contract compliance
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance


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