Service Operations Manager

4 weeks ago


Minneapolis, Minnesota, United States Everidge Full time
Service Manager Job Description

The Service Manager is a key leadership role at Everidge, responsible for overseeing the Service Department and ensuring that our "Every step of the way" promise is met. This position requires a strong leader who can motivate and direct a team of Service & Warranty Support Representatives to provide exceptional customer service.

Key Responsibilities:
  • Leadership and Team Management: Provide guidance and direction to the Service & Warranty Support Representatives, ensuring they have the necessary tools and resources to perform their duties effectively.
  • Customer Service: Foster a culture of excellent customer service, ensuring that customer inquiries are handled promptly and professionally.
  • Process Improvement: Continuously monitor service volumes and workflow, identifying areas for process improvement and implementing changes to maintain service levels.
  • Training and Development: Provide training and coaching to employees to enhance their skills and knowledge, ensuring they are equipped to handle customer inquiries and resolve issues effectively.
  • Communication: Act as the first point of contact for internal team members and external visitors, providing information and answering questions related to department operating policies.
  • Conflict Resolution: Resolve internal or external conflicts promptly, involving management and HR when necessary.
  • Reporting and Compliance: Complete all necessary paperwork, including weekly reporting, and ensure compliance with company policies and procedures.

The Service Manager must have excellent leadership and communication skills, with the ability to motivate and direct a team to achieve exceptional customer service results. If you are a strong leader with a passion for customer service, we encourage you to apply for this exciting opportunity.



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