Director of Shared Services

4 weeks ago

Jackson, Mississippi, United States ONM Onmark, Inc. Full time
Job Description

We are seeking a highly experienced and skilled Director of Shared Services to join our team at ONM Onmark, Inc. in a remote capacity. This position can be based in any state except for Alaska or Hawaii.

Key Responsibilities
  • Develop and execute strategic and operational initiatives, programs, and projects involving department, cross-functional teams, and practice operations focused on delivering a product or program through concept development, design process, and into the finished state.
  • Manage and develop the team's business strategy, including the support and execution of technology roadmaps, practice management systems, and related revenue cycle technology implementations.
  • Strategically centralize cash activities across the network, partner with RCM leadership and support teams to create standardized processes focused on efficiency and automation.
  • Develop and promote adherence to central services policies, procedures, and training materials for applicable shared services.
  • Lead and/or partner with leads on process or system implementations, collaborate with RCM Support Team for project management resources and coordination.
  • Oversee CBO practices working to provide RCM support, metric reporting, and alignment, process and implementation guidance, and offer best practice solutions.
  • Responsible for overseeing and managing outsourced partnerships by developing and monitoring metrics and reporting procedures to ensure compliance with contract service level agreements.
  • Facilitate development of strong interpersonal relationships between internal and outsourced teams, leading all teams through multiple phases of culture change.
  • Provide oversight and support for any other business function and/or operations management as needed by the leadership.
  • May oversee customer business requirements, providing non-technical and some technical support and direction for relevant revenue cycle technology pilot, development, and implementation projects.
  • May have P&L responsibilities for product lines, operating regions, or business functions as needed. May directly manage a team of managers or production team members responsible for different operational or functional areas.
  • Develops and executes business initiatives and roadmaps with practice leadership, support, and product management teams, including practice management system implementations, functional centralization, and supporting technology implementations.
  • Scope includes transitioning to a centralized model within the first 6 months, strategically expanding central services across the network within the first 12 months.
  • Role will have direct reports from production to manager level. Provides guidance to the team to achieve goals in accordance with established policies.
  • Manages and develops the team talent required to achieve the goals.
  • Establishes and recommends changes to policies or operating models which affect the revenue cycle or supporting organization(s).
  • Manages, through direct line managers, the coordination of activities of a section or department with responsibility for results in terms of costs, methods, and employees.
  • Other duties as assigned.
Minimum Requirements

Degree or equivalent experience. Typically requires 12+ years of professional experience and 4+ years of management experience.

Critical Skills
  • 10+ years' experience in technology implementation, product or program management, including 5+ years managerial experience.
  • 5+ years of revenue cycle management experience.
  • 5+ years of leading teams, specifically coaching and developing teams.
  • 5+ years of board or senior leadership level meeting experience.
  • 5+ years of vendor management experience.
Additional Skills
  • Track record of positive conflict resolution in complex matrixed environments.
  • Accomplished leader with outstanding teamwork and general management skills.
  • Evidence of creativity, intensity, high integrity, reasoned and thoughtful judgment, balance between analytical and intuitive skills, and a willingness to 'roll up one's sleeves' to apply these attributes.
  • Thorough knowledge of project management.
  • Demonstrated ability to communicate effectively at all levels of an organization.
  • Strong sense of urgency and drive to produce results.
  • Understands the 'big picture' and is able to juggle many priorities.
  • Understands and is able to navigate dynamics and politics within practices, Network support, and McKesson corporate teams.
  • Strong written and verbal communication skills.
  • Understanding of billing systems platforms (Centricity strongly preferred) and oncology billing.
  • Analytical skills to identify opportunities to improve revenue cycle performance, process, and workflow.
  • Six Sigma experience strongly preferred.
Salary

$97,200.00 - $162,000.00 USD Annual (Target 125K with 20% MIP)

Travel

Up to 50% (likely to be 25% average)

Must be authorized to work in the US. Sponsorship is not available for this position.

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