Veterinary Client Service Team Member
1 week ago
The ideal candidate will be passionate about delivering exceptional client experiences and ensuring the well-being of animals.
Main Responsibilities
- Provide exceptional face-to-face and phone communication with clients
- Greet clients at the front desk and maintain a welcoming atmosphere
- Check patients in and out, and coordinate communication between teams
- Schedule appointments and procedures in-person, over the phone, and via email
- Process cash, credit, and check transactions, and finalize the end-of-day cash drawer
- Create accurate medical record entries and email medical records as needed
- Assist with prescription filling and document preparation
- Triage phone calls and emails for emergencies and non-urgent cases
- Communicate effectively with clients, sometimes addressing sensitive topics
- Support team members with tasks and provide excellent interpersonal conflict resolution skills
Requirements
- Basic computer and phone skills
- Ability to multitask, problem-solve, and work in a fast-paced environment
- Excellent communication and interpersonal skills
- Ability to stand, sit, and lift up to 20lbs
- Flexibility to work in a dynamic team environment
About Us
Best Friends Pet Hospital is a dedicated team of animal lovers seeking a well-rounded individual to join our team. We value trust, support, and open communication, and we strive to create mutually respectful relationships with our clients and colleagues.
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