Veterinary Client Service Team Member

1 week ago


Monrovia, California, United States Best Friends Pet hospital Full time
Job Description

The ideal candidate will be passionate about delivering exceptional client experiences and ensuring the well-being of animals.

Main Responsibilities

  • Provide exceptional face-to-face and phone communication with clients
  • Greet clients at the front desk and maintain a welcoming atmosphere
  • Check patients in and out, and coordinate communication between teams
  • Schedule appointments and procedures in-person, over the phone, and via email
  • Process cash, credit, and check transactions, and finalize the end-of-day cash drawer
  • Create accurate medical record entries and email medical records as needed
  • Assist with prescription filling and document preparation
  • Triage phone calls and emails for emergencies and non-urgent cases
  • Communicate effectively with clients, sometimes addressing sensitive topics
  • Support team members with tasks and provide excellent interpersonal conflict resolution skills

Requirements

  • Basic computer and phone skills
  • Ability to multitask, problem-solve, and work in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to stand, sit, and lift up to 20lbs
  • Flexibility to work in a dynamic team environment

About Us

Best Friends Pet Hospital is a dedicated team of animal lovers seeking a well-rounded individual to join our team. We value trust, support, and open communication, and we strive to create mutually respectful relationships with our clients and colleagues.



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