Customer Service Representative

1 month ago


Monrovia, California, United States Massage Envy Full time

Overview:

At Massage Envy, we're dedicated to helping our clients feel their best. As a Sales and Customer Service Associate, you'll play a key role in delivering an exceptional experience and growing our member base.

Perks and Benefits:

  • Competitive base pay, plus bonuses and commissions
  • Paid time off for full-time employees
  • A flexible schedule for a better work-life balance
  • In-depth product and service training
  • A free or discounted massage, skincare, or stretch service each month
  • Employee discounts on products

Responsibilities:

  • Provide outstanding customer service and help clients feel valued and understood
  • Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
  • Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
  • Help grow and retain a client base both in-person and through phone/email outreach

Culture and Support:

  • Trained leadership that is invested in your success
  • Award programs, such as Sales Associate of the Year
  • A caring community that strives to celebrate individuality and share knowledge

If you're passionate about helping others and committed to delivering exceptional service, we'd love to hear from you.

Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not MEF, or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for MEF, or any of their affiliates. Hiring criteria, benefits, and compensation are set by each franchisee and vary by location.

Salary: $16-$18 Commission available



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