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Disability Management Coordinator

4 weeks ago

Stafford, Virginia, United States Revelations Counseling and Consulting Full time
Job Summary

A Disability Management Specialist lends administrative support to Case Managers and Care Coordinators in the Case Management program. This role requires significant attention to detail, ability to prioritize and organize work, and regularly assess current workflows and create efficiencies.

Key Responsibilities
  • Proactively evaluate and process assigned tasks within the medical management system
  • Schedule and manage meetings in Outlook and system calendaring functions
  • Process requests for beneficiary and/or provider education within established timeframes
  • Handle incoming and outgoing phone calls, including an inbound phone queue regarding care coordination or case management inquiries in an efficient and professional manner
  • Respond to daily email messages in an efficient and professional manner
  • Utilize standard program processes to respond to beneficiary, provider and staff requests
  • Support the CM leadership team by coordinating tasks and day-to-day activities, as requested
  • Efficiently identify and resolve issues or address barriers to daily work
  • Foster cross-functional communication with other organizational teams/departments
Competencies
  • Technical Skills: Working knowledge of the healthcare system and medical terminology. Knowledge of TRICARE programs and benefits, managed care programs or other government healthcare programs.
  • Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.
  • Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.
  • Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, sometimes stressful environment.
  • Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.
  • Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
  • Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Respectful behavior in a diverse workforce
  • Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position. Respectful behavior when working with a diverse population
  • Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TEAMs, TriWest Intranet, the Internet, and department software applications.
  • Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation.