Optical Dispensary Associate

3 weeks ago

San Francisco, California, United States EssilorLuxottica Full time

Job Summary

EssilorLuxottica is seeking a skilled Optical Dispensary Associate to join our team. As a key member of our optical dispensary, you will be responsible for providing exceptional patient experiences through the selection of eyewear, accurate measurements, ordering, and fitting of eyewear to meet all of their needs.

Main Responsibilities

  • Custom fit glasses and precisely place prescriptions in lenses.
  • Act as a leader in optical acumen, providing a voice for peers.
  • Take and record measurements, adjust or fit eyewear correctly, ensuring finished eyewear meets standards and patient requirements.
  • Explore patient needs and priorities by asking open-ended questions.
  • Anticipate problems, explore underlying reasons, and develop long-term solutions to ensure patient satisfaction and expectations are exceeded.
  • Operate the point-of-sale system, inputting patient information with accuracy and attention to detail.
  • Commit to delivery dates and times, seek feedback, and ask for referrals.
  • Take ownership to achieve exceptional results on individual and team goals.
  • Present, celebrate, and educate patients at the time of dispensing.
  • Maintain a clean, attractive, and organized dispensary appearance, securing and protecting company assets.
  • Effectively collaborate with doctors and practice staff to ensure high-level partnership for patient care.
  • Inform management of safety opportunities and demonstrate safe work practices.
  • Possess a can-do spirit and strong drive for results, with a desire for continual learning and improvement.
  • Adhere to company policies and procedures, including discounting, promotions, and inventory management.
  • Work weekends and evenings in support of business needs.
  • Adhere to attendance and daily time-keeping requirements, all company policies, and procedures.
  • Foster positive working relationships with the practice, communicating concerns promptly to the Manager.
  • Consistently maintain proper dress code.
  • Perform other duties as assigned by the Manager or as business needs dictate.

Requirements

  • High school graduate or equivalent.
  • Strong customer service skills: communicator, listener, and team builder.
  • Strong basic math skills.
  • Sales skills.
  • Embraces new technology and change.

Preferred Qualifications

  • Familiarity with technology, such as point-of-sale, patient record systems, and other software applications.

About EssilorLuxottica

EssilorLuxottica is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. We are committed to delivering exceptional patient experiences and providing the highest level of service and integrity.

Benefits

EssilorLuxottica offers a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

EssilorLuxottica is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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