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**Lead Patient Care Coordinator
2 months ago
We are seeking a highly motivated and results-driven Lead Patient Care Coordinator (Aesthetic Sales) to join our team at LaserAway. As a key member of our sales team, you will play a crucial role in delivering exceptional customer service and driving sales of our hair removal and non-surgical cosmetic services.
Key Responsibilities- Schedule appointments with warm leads, conduct consultations, and describe LaserAway's treatments.
- Build rapport with potential patients, explain product and service capabilities, overcome objections, and prepare financing contracts with lenders.
- Introduce new products and services to existing accounts.
- Upsell additional products and services to ensure continued client engagement.
- Check patients in/out, ensure a positive experience, maintain a clean and professional clinic.
- Restock inventory, light cleaning, assist clinicians with room turnover, and uphold brand standards.
- Greet patients warmly, offer beverages, and ensure a welcoming atmosphere.
- Follow LaserAway policies and protocols.
- Weekend availability is required for both weekend days every week.
- 4+ years of experience in on-site luxury retail sales with a commission-based structure or 3+ years of experience in the beauty, aesthetic dermatology, or related industries.
- Education: High School Diploma; Bachelor's Degree is highly preferred.
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
- Competitive base pay with uncapped commission potential.
- Comprehensive health, dental, and vision insurance.
- Robust 401(k) plan with company matching.
- Generous PTO, including holidays and vacation days.
- Substantial discounts on all LaserAway products and services.
- Numerous opportunities for career advancement and personal development.
- Ability to stand and sit for long periods.
- Operate a computer and phone system.
- Engage in physical activities such as standing, sitting, walking, lifting, carrying, reaching, handling, kneeling, crouching, and bending.
- Clear speech and understanding of others.