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Customer Service Representative

2 months ago

Hauppauge, New York, United States Randstad Full time
Job Summary

A medical supply company is seeking a Customer Service Coordinator to join their team. The ideal candidate will provide top-notch customer service by supporting the Customer Service team with requests, analyzing transactions, and adjusting errors.

Key Responsibilities
  • Customer Service: Provide exceptional customer service by responding to customer inquiries, resolving issues, and escalating concerns to the appropriate team members.
  • Request Support: Support the Customer Service team with requests from customers by telephone or email, analyzing requests, and providing information requested or ascertaining who can best provide the information.
  • Transaction Analysis: Assist in analyzing transactions, correcting records, and adjusting errors to ensure accurate and timely processing.
  • Sales Order Entry: Enter sales orders into the system as necessary to support the Service team.
  • Error Resolution: Address and resolve errors to release purchase orders in the system.
  • Customer Communication: Contact customers on the status of orders and advise customers of schedule dates and changes.
Requirements
  • Experience: 1 year of experience in a customer-facing role.
  • Education: No degree required.
About Randstad

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company.

We welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact us.

We offer a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).