Customer Retention Specialist

1 week ago


Frederick, Maryland, United States Wright Insurance Services Full time
Role Summary
At Wright Insurance Services, we seek a seasoned Licensed Insurance Customer Service Associate to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service, building long-term relationships, and driving client retention.

Salary and Benefits

This position offers a salary range of $18-$20 per hour, plus attractive bonus/commission structures (average $500+ per month). Our comprehensive benefits package includes a 401(k) retirement plan with company match, paid time off, and all necessary equipment.

Our schedule allows for a manageable workload of 15-20 hours per week, Monday through Friday from 9am-12pm EST.


Responsibilities

You will be responsible for developing and maintaining strong relationships with our clients, understanding their insurance needs, and offering personalized solutions. You will work closely with clients to identify areas for improved coverage and cost savings.

Additionally, you will lead the renewal process, ensuring seamless communication and efficient execution. Your contributions will directly impact our clients' satisfaction levels and retention rates.


Essential Qualifications
  • Holding an active Property & Casualty license.
  • Previous experience with Allstate or similar insurance companies is advantageous.
  • A minimum of two years of experience in Property/Casualty services is required.
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