Senior Desktop Support Specialist

3 weeks ago


Edmond, Oklahoma, United States Insight Global Full time
Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team at Insight Global. As a key member of our IT team, you will be responsible for providing technical support to end-users for all desktop/laptop related issues.

Key Responsibilities:
  • Provide technical support for desktop/laptop hardware and software issues
  • Troubleshoot and resolve Tier 2/3 tickets, including configuration issues and software installations
  • Imaging and deploying large volumes of equipment
  • Assist with projects such as replacing/troubleshooting AV equipment in conference rooms
Requirements:
  • 2+ years of desktop support experience
  • Experience troubleshooting Tier 2/3 tickets, including configuration issues and software installations
  • Experience with Mac OS and/or Windows OS
  • Imaging/Deploying large volumes of equipment
Preferred Qualifications:
  • Knowledge in Artificial Intelligence (AI)
  • Computer Science Degree
  • A+/Network+ Certification
  • Experience supporting over 500+ applications

We offer a competitive benefit package, including medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.



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